Refunds and cancellation

Last updated 12 August 2026

The 14-day free trial

Every account starts with 14 days free. We take your card details when you sign up, but nothing is charged during the trial. We email you before it ends, so the first charge is never a surprise. Cancel at any point before day 15 and you are charged nothing at all. If you do nothing, the subscription begins at $99 per month on day 15.

What you pay after that

$99 per month, or $990 per year if you choose annual billing. Each subscription covers one location and up to two devices.

Automatic renewal

Your subscription renews automatically. A monthly plan renews every month at $99 and an annual plan renews every year at $990, charged to the card on file, until you cancel. We will email you before an annual renewal.

Canceling

Manage or cancel your subscription here. It takes one click, at any time, with no need to email us or call anyone. Sign in with the email address you subscribed with. You can also cancel by writing to info@humidorconciergeapp.com and we will do it for you.

When you cancel, your access runs to the end of the period you have already paid for. We will be in touch before it ends.

Our refund policy

Thirty days, no argument. If you are charged and decide within 30 days that it is not earning its keep, tell us and we will refund that payment in full.

After 30 days we do not refund part-used months, but you can cancel at any time and will not be charged again.

If we ever charge you in error, we refund it, whenever you notice.

What happens to your data

Your cigar list, settings and customer email list live on your own device. Canceling does not delete them. If you come back, everything is where you left it. You can export your customer list at any time, including after canceling.

Getting in touch

Refunds, cancellations, billing questions: info@humidorconciergeapp.com. A person reads that inbox.